which was also quite unusual to me. Nearby attractions include Arena Gorda Beach (0.7 miles), Sky Casino Punta Cana (0.2 miles), and Punta Blanca Mall (0.5 miles). In addition, the juices offered at this resort are powdered drink mix with water added. Taxes and fees that are shown are estimates only. However, we understand that individual tastes are not common and that not everyone enjoys the same kind of food.On the matter of your butler, our staff knows that the practice of tipping is not an obligation, and they should not request tips in exchange of service. I had been following reviews closely since the reopening on October 1 and was very concerned based on the horrible reviews I had been reading, but figured that they had nearly 3 weeks to work out the bugs and that my trip would be fine.We used the airport VIP arrival which was amazing. We want to let you know that we are doing everything possible to follow the rules and recommendations made by WHO. She waited for us each morning and catered to our every need each day. Royalton puntan cana is amazing! I can’t wait to come back . Please note that these circumstances are not representative of the level of service we aspire to provide to our guests, and rest assured we will review your concerns with the management staff on property, in order take measures and ensure the total satisfaction of our guests. We arrived on Saturday October 17 and stayed for a week. I would definitely use it again. In addition, the butler service was to include: packing and unpacking of luggage which we never received and were never offered this service, ironing (1 set of clothing) which we never received and were never offered, laundry pick-up which we were never offered, polishing and shoe cleaning which we were never offered and never received, organizing of special occasions which we were never offered and never received, ice delivery which we were never offered and never received. My two favorite works were Zumba and Aqua Zumba. Swim out room is great, cabana by the pool is a must. Most of the perks that they advertise are not available and never mentioned. Check prices, photos and reviews. Royalton Punta Cana definitely really care!Our butler Junior was AMAZING - we didn't want to bother him much but he did everything he could to give us an unforgettable stay including leaving treats for us in our room which made us feel really special. Rooms did not have coffee or tea stations (that was quite an inconvenience as well). Lenny my butler wonderful. Our rep was waiting planeside for us, whisked us through the VIP customs line with no wait and we were seated in a lounge area with a cold beer while she went and got our luggage and then took us to get our transportation. This is the version of our website addressed to speakers of English in the United States. I had read great things about Hunter Steak House and it was really gross. Overall, we spent $3,000 on a vacation where we wanted to relax, drink and eat good food. We are going to share your comments with the whole staff, especially the ones you mentioned, we are sure it will make them so happy. Dear Happiness24176193204, We are honored for you having chosen our resort at Punta Cana and we are delighted to read that you spent a most wonderful holiday and we would like to thank you for sharing on TripAdvisor such a kind feedback about your stay. Excellent service, clean beautiful rooms. ).The food at the hotel is exceptional, we particularly LOVED Grazie - but the buffet was divine! If you want to rent Cabanas you have to also pay extra. The grounds were beautiful, the rooms were nice, and the ocean/beach was fantastic. Your comments are very important to us and it is through them that we have the opportunity to improve the quality of our service and to keep developing our products and services.Regarding about the food, It is also worth mentioning that our Executive Chef works hard to make an extensive and varied menu of luxury dishes, and he usually accomplishes this goal for all our guests. Royalton Punta Cana Resort & Casino Features. It was anything but a "high-class service". His name was Lenny and I’d recommend him, but tip up front for better response and service. It looked like canned pudding poured into a ramekin. The hotel was very beautiful and they have an exceptional staff. Also, Diamond Club advertises exclusive Diamond Club Lounge access with international and local liquors and there was no food or beverage in the Diamond Club Lounge, however, there was someone taking drink orders. Had a very good gym and many great employees who all provided great service. She even gave my daughter a Christmas Stocking which was "Super Cute". > Also not the case in Rivera Maya property. The same thing happened at the lobby bar. Ines and Channiel in the weddings team had lots of ideas to help us make sure the party was right & we couldn't have done it without them (Channiel even helped with walking me down the aisle and taking photos - he's a beautiful person! The restaurants where horrible and from thursday to sunday the hotel is like a play ground and the service becomes even worst! It brings us great pleasure to hear that we went beyond your expectations to ensure that you had a flawless stay. It's always heartwarming to hear that our cooking was appreciated.We are looking forward to the pleasure of welcoming you again in our Hotel and assure you that you will enjoy superior services and facilities on your next visit.Sincerely,Royalton Punta Cana Team. See 13,432 traveller reviews, 12,901 candid photos, and great deals for Royalton Punta Cana Resort & Casino, ranked #37 of 170 hotels in Dominican Republic and rated 4.5 of 5 at Tripadvisor. Sports bar also had a total of 4 choices of meals you could pick from all unhealthy (philly steak, wings (which smelled quite bad), fried fish or burger all accompanied by fries. Also I witness how during rush time tables were not properly sanitized between customers. Not much to do overall. stay was our experiences with Victor, David and William. He made sure we were comfortable, always refilling our drinks and asking if we needed anything. 2 replies. She was always pleasant and attentive. So you were forced to either go to a buffet or eat out of food cart that had total of 3 choices: burger, hot dogs and fries (not suitable for someone with healthy food habits.) The “crème brulee” at Hunter appeared to be canned pudding poured into a ramekin. For us English speaking travelers, it’s difficult to communicate with the employees as most are Spanish speaking, and they seem to favor the locals and we had several times arrived at a restaurant for our reservation and locals were seated ahead of us after arriving after us. more. Royalton Punta Cana Resort & Casino: Diamond club.. - See 13,453 traveler reviews, 12,472 candid photos, and great deals for Royalton Punta Cana Resort & Casino at Tripadvisor. The weddings team were fantastic and, honestly we had an unforgettable beach ceremony, followed by a party on the diamond club beach which exceeded every expectation we had. If any of you know what Tang is, that is what you get when you ask for orange juice or a drink containing orange juice (think of having a mimosa made with Kool-Aid instead of real orange juice). Royalton Punta Cana Resort & Casino, All Inclusive Beach Resort - All Inclusive Beach Resort - Call Us: 1-888-774-0040 or Book Online. Royalton Bavaro Resort & Spa: Diamond Club is a must! It's an actual 5 stars! The resort was very busy on the weekend. We ended up giving him a $50 tip after a couple days so we could get our mini bar stocked with beer more timely since it was the only alcohol we could have in our room, and he suddenly became responsive. Thank you very much for taking a moment of your time to share your feedback on TripAdvisor, even though we have not been able to meet your expectations. Is parking available at Royalton Punta Cana Resort & Casino? This Is a nice resort for everyone,with a wonderful writh sandy beach,i like the hotel,the service in the bar and the resorants,delicious foods,the intertaiment team is in tup,aquabike,aqua jym and Brasil the must awesome guy in the intertaiment team. The burger buns were stale every day. Your comments are very important to us and it is through them that we have the opportunity to improve the quality of our service and to keep developing our products and services. Prices are the average nightly price provided by our partners and may not include all taxes and fees. Does Royalton Punta Cana Resort & Casino offer any business services? Answer 1 of 12: Going to Royalton in April and have heard good reviews about the Diamond club. DIAMOND CLUB™ Receive an exclusive vacation experience with an upgrade to Diamond Club™. We have taken all your comments and have sent them to the general department for a solution as soon as possible to your next visit.Whilst an apology will not change the outcome of your experience it is our sincerest hope that you will grant us the opportunity of serving you to an experience which will surpass your last. Dear Juanfg24,Thank you very much for taking a moment of your time to share your feedback on TripAdvisor, even though we have not been able to meet your expectations. We planned on tipping the butler at the end of our stay, but after a few days, decided he may be a little more responsive if we tipped him, so we gave him $50 and he was much more responsive after that and would have the minibar filled daily upon request. I booked a Diamond Club one-bedroom presidential suite. Thanks a lot for this! According to the Royalton PC website, several Diamond Club upgrades are provided. We paid extra for the Diamond Club and it is worth every penny! There were 6 flights arriving around the same time, and super long lines at customs. According to the Royalton PC website, several Diamond Club upgrades are provided. ... Royalton punta cana diamond club upgrade. That is why we will try to make you have better experiences.Cordially,Royalton Punta Cana Team. I also noticed that for non-Diamond Club, there is a $5 charge for each time you order room service. Your comments are very important to us and it is through them that we have the opportunity to improve the quality of our service and to keep developing our products and services.Regarding about the food, It is also worth mentioning that our Executive Chef works hard to make an extensive and varied menu of luxury dishes, and he usually accomplishes this goal for all our guests. Royalton Punta Cana Resort All Inclusive - Dominican Republic 1 (888) 774 0040 or (305) 774 0040. Selection of in-suite liquors – NO IN-SUITE LIQUOR AVAILABLE AT ALL other than mini cans of beer that you have to request through the butler daily. His customer service, and levels of patience are top notch. Valentin is as good as others have said. Cocktails and drinks were always fab, we loved spending time at the martini bar at night - it was a super relaxed but fun space.Beach and pools are beautiful, the activities are FUN - we loved the zumba, daily competitions and water polo. Every restaurant had a limited menu due to COVID which is understandable, but what I didn’t understand was for example, Hunter Steakhouse – why the only steak on the menu was NY Strip. The Diamond Club Beach Bar had 3 Absolut flavored vodkas at the beginning of the week, and when they ran out, they did not restock. Hotel Class: Upscale. The ala cartes had limited menus due to COVID, and the menus did not change. Royalton Punta Cana Resort & Casino: Diamond Club = Worth It! such as early check-in and late check-out which was not available. Yes, guests often enjoy the ocean view available here. Your comments have been shared with the departments in charge for reinforcement.We apologize for any inconvenience you may have had during your stay at the hotel. Absolut is not top shelf and we couldn't even get Absolut, so at that point, we were switched to Smirnoff or Skyy which are certainly not top shelf. During Jan 6- Jan 10 – seemed that resorts was almost at full capacity due to influx of local customers – there would be a line to get to the buffet at breakfast and lunch. The whole place was awesome!! Royalton Punta Cana Resort & Casino: Diamond Club Let Down - See 13,244 traveler reviews, 12,172 candid photos, and great deals for Royalton Punta Cana Resort & Casino at Tripadvisor. Can you do diamond club with kids or is it adults only? Are there opportunities to exercise at Royalton Punta Cana Resort & Casino? The most amazing part of our. Veey exelente Resort I have been at Royalton Punta cana resort 8 times I likd very much In the people working at Royalton very good Always ready to serve all the guests Maria from Diamond bar at the beach Martirez from Buffet Restaurant Jose Miguel from Royalton Punta Cana service guests Jennifer from Royalton Punta Cana service guests Luz from Royalton Punta Cana Diamond club Also Rosa from … The food, room, service and everything was great. We got married here in December 2019 and it was a dream wedding! Dear rodolfocO2757OA,Receive a warm regard from Paradise!We are honored for you having chosen our resort at Punta Cana and we are delighted to read that you spent a most wonderful holiday.Thank you very much for taking the time to review our property. The celebrated hotel chain is pleased to offer guests a truly luxurious experience with Diamond Club. Pizza was better cooked than the Italian Grazzie restaurant, also I heard that risotto was not good either. We are sure it will make him very happy!We are delighted to read that you spent a most wonderful anniversary in our property and that our facilities and services offered to you by our staff were to your fullest satisfaction.We are looking forward to the pleasure of welcoming you again in our Hotel and assure you that you will enjoy superior services and facilities on your next visit.Warm regards from paradise.Sincerely,Royalton Punta Cana Team. There were no slippers in the rooms, no discounted spa treatments and beauty services and no nightly turndown service. We have taken all your comments and have sent them to the general department for a solution as soon as possible to your next visit.Whilst an apology will not change the outcome of your experience it is our sincerest hope that you will grant us the opportunity of serving you to an experience which will surpass your last. For specific inquiries, we recommend calling ahead to confirm. Review tags are currently only available for English language reviews. It was our first experience in the Dominican Republic and the Royalton was highly recommended. Please see our partners for more details. We were very disappointed in the food quality and choices and for that reason, we will never return to any Royalton Resort again. Diamond Club guests can have their butler make reservations, and get top-shelf liquor at the bars. Royalton Bavaro is a sprawling luxury all-inclusive resort in Punta Cana, on one of the finest beaches in the Dominican Republic. Diamond Club™ Royalton Luxury Resorts offers guests an exclusive vacation experience with an upgrade to Diamond Club™. We loved all the snacks, coffees and cakes available at Scoops. This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC. There was not an option to be able to eat at sit-down place close to the beach. A la Carte restaurants (Under The Sea) seemed like they had appetizers pre-cooked for the night – which is ok if you order a salad > but eating cold fried calamari was pretty bad. Royalton Diamond Club in my opinion was definitely worth it especially when we walked into one of the restaurant straight to front and was seated in 3 minutes while people were standing in line (thanks to our butler). Apparently, they offer specials to locals on the weekends. Whilst an apology will not change the outcome of your experience it is our sincerest hope that you will grant us the opportunity of serving you to an experience which will surpass your last. Dear jaxsonk2021, Thank you for giving us the opportunity to host you and for such a kind review. Tripadvisor Plus Subscription Terms & Conditions, Hotels near Royalton Punta Cana Resort & Casino, Royalton Punta Cana Resort & Casino Rooms, Dominican Republic Ski-In / Ski-Out Hotels, Be Live Collection Hotels in Dominican Republic, The Leading Hotels Of The World in Dominican Republic, BlueBay Hotels & Resorts in Dominican Republic, Luxury Bahia Principe Hotels in Dominican Republic, Grand Bahia Principe Hotels in Dominican Republic, Be Live Experience Hotels in Dominican Republic, RIU Hotels & Resorts in Dominican Republic, Dominican Republic Hotels with Free Parking, Pet Friendly Hotels in Dominican Republic, Adults Only and Adult Friendly Resorts Dominican Republic, All Inclusive Hotels in Dominican Republic, All Inclusive Resorts in Dominican Republic, Hotels with Private Beach in Dominican Republic, Hotels near Spa - Luxury Bahia Principe Esmeralda. We are going to share your comments with Junior. I’ve attached some photos of the steaks, creme brulee, room service menu, tv issues and "top shelf" liquor for Diamond Club guests. Ask BittyTvls about Royalton Punta Cana Resort & Casino, Ask WFOdell about Royalton Punta Cana Resort & Casino, Ask Karen B about Royalton Punta Cana Resort & Casino, Ask rodolfocO2757OA about Royalton Punta Cana Resort & Casino, Ask Juanfg24 about Royalton Punta Cana Resort & Casino, Ask thelovemovement about Royalton Punta Cana Resort & Casino, Hotels near Royalton Punta Cana Resort & Casino, Royalton Punta Cana Resort & Casino Rooms, Luxury Bahia Principe Hotels in Dominican Republic, Grand Bahia Principe Hotels in Dominican Republic, Be Live Experience Hotels in Dominican Republic, RIU Hotels & Resorts in Dominican Republic, InterContinental (IHG) Hotels in Dominican Republic, Iberostar Hotels & Resorts in Dominican Republic, Adults Only and Adult Friendly Resorts Punta Cana, Hotels near Spa - Luxury Bahia Principe Esmeralda, We compared the lowest prices from 15 websites, We compared the lowest prices from 13 websites, Catalonia Punta Cana Golf & Casino Resort, We compared the lowest prices from 14 websites, The Grand Reserve At Paradisus By Melia Palma Real, We compared the lowest prices from 11 websites. Royalton Bavaro in Punta Cana was a wonderful experience. Some toilets especially the once located close to the main pool would be clogged some of the time. Scoops coffee bar had limited hours closing at 4pm daily and the pastries that they had there were the same stale pastries being served at the breakfast buffet. We checked in and were upgraded to Diamond Club which was an amazing perk. Brazil at the infinity pool is the best!! The team fumigated our room promptly and moved us into another room which was beautiful and overlooked the diamond club beach. We love to read when our guests leave the hotel with good expectations so they can recommend it and visit it once more. Review of Royalton Punta Cana Resort & Casino Reviewed September 17, 2015 Alberto was our "butler" in the Diamond Club, and he took care of us on our honeymoon trip! Dear Karen B ,Receive a warm regard from Paradise!We are honored for you having chosen our resort at Punta Cana and we are delighted to read that you spent a most wonderful holiday.We work hard to treat our guest’s will! Thank you for highlighting that everyone is incredibly kind and happy to help you. We were planning to return to celebrate our anniversary this year, but have had to cancel due to flight restrictions - we hope to return soon. The only liquor that was available in our room was mini cans of beer – Coors Light or Heineken – you had to request through your butler if you wanted more beer. . Royalton Punta Cana Resort & Casino: Diamond Club is a disappointment - See 13,431 traveller reviews, 12,435 candid photos, and great deals for Royalton Punta Cana … Choices for entrees were: chicken fingers, chicken salad wrap, vegan wrap, burger, spaghetti. It brings us great pleasure to hear that we went beyond your expectations to ensure that you had a flawless stay. Our butler made our dinner reservations each night. Number 0 Persons 0 Rooms Occupation is incorrect ... Diamond Club Luxury Room Ocean View One King bed or two queen beds. Your butler will provide mini cans of Coors Light and Heineken if requested, a couple cans at a time, so you have to request it daily. Taxes and fees that are shown are estimates only. The buffet was the quality of a Golden Corral and the food in the ala carte restaurants was not much better. The property is beautiful with several amazing pools, and a gorgeous beach. Cordially, Royalton Punta Cana Team. We had dinner at Scores Sports Bar one night – quesadillas which were good, but they didn’t have sour cream or salsa to go with them. Lots and Lots of fun!!!! Does Royalton Punta Cana Resort & Casino have any great views? It has been a lot going on especially, with this pandemic. The Royal Spa pillow menu was never mentioned to us, the hydrotherapy for 1 hour per day was never mentioned to us. 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I would not recommend Diamond Club. more. See 13,504 traveler reviews, 12,987 candid photos, and great deals for Royalton Punta Cana Resort & Casino, ranked #39 of 153 hotels in Punta Cana and rated 4.5 of 5 at Tripadvisor. Room service also took always more than hour to be delivered. Royalton Punta Cana Resort & Casino Features, Playa Arena Gorda, Carretera Macao, Punta Cana 23000 Dominican Republic. such as early check-in and late check-out which was not available. Main seafood dish, gnocchi, chicken parmesan and pork chops are all good choices. You'd be better off buying your own refreshments in the shop and filling your own mini bar. As for Mr. William, he kept us smiling!! Claim your listing for free to respond to reviews, update your profile and much more. Our two Butlers (Nazario and Jocelyn) were awesome! We enjoyed the butler service very much. Conveniently located restaurants include Toro, Dinner in the sky Punta cana, and Restaurant El Pescador. Yes, dry cleaning and laundry service are offered to guests. I don’t see any benefit in Diamond Club other than the dinner reservations being made for you. Oyster Hotel Review. I was going to attempt to write a review of the overall resort, but Tripadvisor will not allow me to submit 2 reviews. Now $162 (Was $̶2̶9̶2̶) on Tripadvisor: Royalton Punta Cana Resort & Casino, Punta Cana. The only thing positive that I can say about Diamond Club is that the service from the wonderful Yurel was fantastic at the Diamond Club Beach. It...According to the Royalton PC website, several Diamond Club upgrades are provided. such as early check-in and late check-out which was not available. It was disgusting and they should have been embarrassed to serve it and call it creme brulee. Review of Royalton Punta Cana Resort & Casino Reviewed 5 April 2016 via mobile Anthony provided us with excellent service yesterday as we waited for our ride to the airport in the diamond club lounge. The Royal Spa pillow menu was never mentioned to us, the hydrotherapy for 1 hour per day was never mentioned to us. All shows would end by 10pm daily after that you could visit casino or sport bar which almost always filled with kids playing air hockey or basketball…. Before booking, I researched and saw that Royalton advertises to be a “luxury” resort with “Diamond Club” being a “high-class service with exclusive benefits”. There were no slippers in the rooms, no discounted spa treatments and beauty services and no nightly turndown service. The only thing I had that I really enjoyed over the entire week was the risotto at Grazie, which I had twice. Our butler, Lenny was not very responsive initially and we planned on tipping at the end of the week. Own or manage this property? Dear U4071CNjulias, FIrst of all receive a warm regard from Royalton Punta Cana! He made our dinner reservations at all of the restaurants, made helpful recommendations, had our bags gathered from our room, and arranged for taxi on the way home. Guests can also take advantage of our All-In Connectivity exclusive features including: • Free Wi-Fi throughout the resort • Unlimited free in-room calling to North America and most of Europe • Convenient USB recharge and Bluetooth audio stations in your room • Download our free Royalton app and receive unlimited free calling plan from your mobile device while on our property, as well as unlimited free app-to-app texting. Now £137 on Tripadvisor: Royalton Punta Cana Resort & Casino, Dominican Republic. After several issues – the reception/guest services/blue line > would simply ignore my attempts to contact them when I needed something in the room. Which room amenities are available at Royalton Punta Cana Resort & Casino? Prices are the average nightly price provided by our partners and may not include all taxes and fees. We love to read when our guests leave the hotel with good expectations so they can recommend it and visit it once more. The whole time I was there I felt that there were so many random rules > all design to steal your vacation time as you had to constantly wait for something. Last note about entertainment > which is non-existent to be honest. Diamond Club™ Royalton Luxury Resorts offers guests an exclusive vacation experience with an upgrade to Diamond Club™. See more questions & answers about this hotel from the Tripadvisor community. If you are type of person that prefer your room to be cleaned once or twice during your stay be prepared to wait on water refill service for more than hour. Our guests praise the helpful staff in our reviews. We strive to deliver a deluxe vacation to all of our guests and we appreciate very much your lovely feedback about our facilities, services and entertainment options. We stayed in a "Ocean-view Diamond club room". Also, Diamond Club advertises exclusive Diamond Club Lounge access with international and local liquors and there was no food or beverage in the Diamond Club Lounge, however, there was someone taking drink orders. I was forced to walk to the lobby to make any requests I needed (like soda refill, shampoo refill). Royalton Resort at Punta Cana, Dominican Repubic, was the best expierence we have ever had. Thank you all for an amazing tme! Dear WFOdell,Receive a warm regard from Royalton Punta Cana.First of all, Thank you very much for taking a moment of your time to share your feedback on TripAdvisor, even though we have not been able to meet your expectations. The only steak on the menu was NY strip and it was burned to a crisp. The Royal Spa pillow menu was never mentioned to us, the hydrotherapy for 1 hour per day was never mentioned to us. The food left a lot to be desired. 12 replies. Termites etc are unavoidable, but great customer service like this is not something I've experienced in all hotels. We never received any liquor or champagne in our presidential suite. - See 13,244 traveller reviews, 12,172 candid photos, and great deals for Punta Cana, … Please see our partners for more details. You didn’t know what restaurants were open on which days because the restaurant information on the tv was not updated since the week of October 1. I can't find the fee for this service as well as what the "extras" are. We never received any liquor or champagne in our presidential suite. I am so grateful for how the team responded and helped move us with no questions. https://www.booking.com/reviews/do/hotel/royalton-punta-cana.html Food gets mixed reviews, ranging from guests who claim the food made them ill to those who raved about the variety and quality. Sincerely, Royalton Punta Cana Team. Are any cleaning services offered at Royalton Punta Cana Resort & Casino? Is Royalton Punta Cana Resort & Casino accessible? I really appreciate the extra effort that she provided. We couldn't wait to have creme brulee for dessert as it's our favorite dessert. It was nice, however, we had constant problems with the TVs and remote controls. Coffee shot would close at 6pm > which was also quite unusual to me. Nearby attractions include Arena Gorda Beach (0.7 miles), Sky Casino Punta Cana (0.2 miles), and Punta Blanca Mall (0.5 miles). In addition, the juices offered at this resort are powdered drink mix with water added. Taxes and fees that are shown are estimates only. However, we understand that individual tastes are not common and that not everyone enjoys the same kind of food.On the matter of your butler, our staff knows that the practice of tipping is not an obligation, and they should not request tips in exchange of service. I had been following reviews closely since the reopening on October 1 and was very concerned based on the horrible reviews I had been reading, but figured that they had nearly 3 weeks to work out the bugs and that my trip would be fine.We used the airport VIP arrival which was amazing. We want to let you know that we are doing everything possible to follow the rules and recommendations made by WHO. She waited for us each morning and catered to our every need each day. Royalton puntan cana is amazing! I can’t wait to come back . Please note that these circumstances are not representative of the level of service we aspire to provide to our guests, and rest assured we will review your concerns with the management staff on property, in order take measures and ensure the total satisfaction of our guests. We arrived on Saturday October 17 and stayed for a week. I would definitely use it again. In addition, the butler service was to include: packing and unpacking of luggage which we never received and were never offered this service, ironing (1 set of clothing) which we never received and were never offered, laundry pick-up which we were never offered, polishing and shoe cleaning which we were never offered and never received, organizing of special occasions which we were never offered and never received, ice delivery which we were never offered and never received. My two favorite works were Zumba and Aqua Zumba. Swim out room is great, cabana by the pool is a must. Most of the perks that they advertise are not available and never mentioned. Check prices, photos and reviews. Royalton Punta Cana definitely really care!Our butler Junior was AMAZING - we didn't want to bother him much but he did everything he could to give us an unforgettable stay including leaving treats for us in our room which made us feel really special. Rooms did not have coffee or tea stations (that was quite an inconvenience as well). Lenny my butler wonderful. Our rep was waiting planeside for us, whisked us through the VIP customs line with no wait and we were seated in a lounge area with a cold beer while she went and got our luggage and then took us to get our transportation. This is the version of our website addressed to speakers of English in the United States. I had read great things about Hunter Steak House and it was really gross. Overall, we spent $3,000 on a vacation where we wanted to relax, drink and eat good food. We are going to share your comments with the whole staff, especially the ones you mentioned, we are sure it will make them so happy. Dear Happiness24176193204, We are honored for you having chosen our resort at Punta Cana and we are delighted to read that you spent a most wonderful holiday and we would like to thank you for sharing on TripAdvisor such a kind feedback about your stay. Excellent service, clean beautiful rooms. ).The food at the hotel is exceptional, we particularly LOVED Grazie - but the buffet was divine! If you want to rent Cabanas you have to also pay extra. The grounds were beautiful, the rooms were nice, and the ocean/beach was fantastic. Your comments are very important to us and it is through them that we have the opportunity to improve the quality of our service and to keep developing our products and services.Regarding about the food, It is also worth mentioning that our Executive Chef works hard to make an extensive and varied menu of luxury dishes, and he usually accomplishes this goal for all our guests. Royalton Punta Cana Resort & Casino Features. It was anything but a "high-class service". His name was Lenny and I’d recommend him, but tip up front for better response and service. It looked like canned pudding poured into a ramekin. The hotel was very beautiful and they have an exceptional staff. Also, Diamond Club advertises exclusive Diamond Club Lounge access with international and local liquors and there was no food or beverage in the Diamond Club Lounge, however, there was someone taking drink orders. Had a very good gym and many great employees who all provided great service. She even gave my daughter a Christmas Stocking which was "Super Cute". > Also not the case in Rivera Maya property. The same thing happened at the lobby bar. Ines and Channiel in the weddings team had lots of ideas to help us make sure the party was right & we couldn't have done it without them (Channiel even helped with walking me down the aisle and taking photos - he's a beautiful person! The restaurants where horrible and from thursday to sunday the hotel is like a play ground and the service becomes even worst! It brings us great pleasure to hear that we went beyond your expectations to ensure that you had a flawless stay. It's always heartwarming to hear that our cooking was appreciated.We are looking forward to the pleasure of welcoming you again in our Hotel and assure you that you will enjoy superior services and facilities on your next visit.Sincerely,Royalton Punta Cana Team. See 13,432 traveller reviews, 12,901 candid photos, and great deals for Royalton Punta Cana Resort & Casino, ranked #37 of 170 hotels in Dominican Republic and rated 4.5 of 5 at Tripadvisor. Sports bar also had a total of 4 choices of meals you could pick from all unhealthy (philly steak, wings (which smelled quite bad), fried fish or burger all accompanied by fries. Also I witness how during rush time tables were not properly sanitized between customers. Not much to do overall. stay was our experiences with Victor, David and William. He made sure we were comfortable, always refilling our drinks and asking if we needed anything. 2 replies. She was always pleasant and attentive. So you were forced to either go to a buffet or eat out of food cart that had total of 3 choices: burger, hot dogs and fries (not suitable for someone with healthy food habits.) The “crème brulee” at Hunter appeared to be canned pudding poured into a ramekin. For us English speaking travelers, it’s difficult to communicate with the employees as most are Spanish speaking, and they seem to favor the locals and we had several times arrived at a restaurant for our reservation and locals were seated ahead of us after arriving after us. more. Royalton Punta Cana Resort & Casino: Diamond club.. - See 13,453 traveler reviews, 12,472 candid photos, and great deals for Royalton Punta Cana Resort & Casino at Tripadvisor. The weddings team were fantastic and, honestly we had an unforgettable beach ceremony, followed by a party on the diamond club beach which exceeded every expectation we had. If any of you know what Tang is, that is what you get when you ask for orange juice or a drink containing orange juice (think of having a mimosa made with Kool-Aid instead of real orange juice). Royalton Punta Cana Resort & Casino, All Inclusive Beach Resort - All Inclusive Beach Resort - Call Us: 1-888-774-0040 or Book Online. Royalton Bavaro Resort & Spa: Diamond Club is a must! It's an actual 5 stars! The resort was very busy on the weekend. We ended up giving him a $50 tip after a couple days so we could get our mini bar stocked with beer more timely since it was the only alcohol we could have in our room, and he suddenly became responsive. Thank you very much for taking a moment of your time to share your feedback on TripAdvisor, even though we have not been able to meet your expectations. Is parking available at Royalton Punta Cana Resort & Casino? This Is a nice resort for everyone,with a wonderful writh sandy beach,i like the hotel,the service in the bar and the resorants,delicious foods,the intertaiment team is in tup,aquabike,aqua jym and Brasil the must awesome guy in the intertaiment team. The burger buns were stale every day. Your comments are very important to us and it is through them that we have the opportunity to improve the quality of our service and to keep developing our products and services. Prices are the average nightly price provided by our partners and may not include all taxes and fees. Does Royalton Punta Cana Resort & Casino offer any business services? Answer 1 of 12: Going to Royalton in April and have heard good reviews about the Diamond club. DIAMOND CLUB™ Receive an exclusive vacation experience with an upgrade to Diamond Club™. We have taken all your comments and have sent them to the general department for a solution as soon as possible to your next visit.Whilst an apology will not change the outcome of your experience it is our sincerest hope that you will grant us the opportunity of serving you to an experience which will surpass your last. Dear Juanfg24,Thank you very much for taking a moment of your time to share your feedback on TripAdvisor, even though we have not been able to meet your expectations. We planned on tipping the butler at the end of our stay, but after a few days, decided he may be a little more responsive if we tipped him, so we gave him $50 and he was much more responsive after that and would have the minibar filled daily upon request. I booked a Diamond Club one-bedroom presidential suite. Thanks a lot for this! According to the Royalton PC website, several Diamond Club upgrades are provided. We paid extra for the Diamond Club and it is worth every penny! There were 6 flights arriving around the same time, and super long lines at customs. According to the Royalton PC website, several Diamond Club upgrades are provided. ... Royalton punta cana diamond club upgrade. That is why we will try to make you have better experiences.Cordially,Royalton Punta Cana Team. I also noticed that for non-Diamond Club, there is a $5 charge for each time you order room service. Your comments are very important to us and it is through them that we have the opportunity to improve the quality of our service and to keep developing our products and services.Regarding about the food, It is also worth mentioning that our Executive Chef works hard to make an extensive and varied menu of luxury dishes, and he usually accomplishes this goal for all our guests. Royalton Punta Cana Resort All Inclusive - Dominican Republic 1 (888) 774 0040 or (305) 774 0040. Selection of in-suite liquors – NO IN-SUITE LIQUOR AVAILABLE AT ALL other than mini cans of beer that you have to request through the butler daily. His customer service, and levels of patience are top notch. Valentin is as good as others have said. Cocktails and drinks were always fab, we loved spending time at the martini bar at night - it was a super relaxed but fun space.Beach and pools are beautiful, the activities are FUN - we loved the zumba, daily competitions and water polo. Every restaurant had a limited menu due to COVID which is understandable, but what I didn’t understand was for example, Hunter Steakhouse – why the only steak on the menu was NY Strip. The Diamond Club Beach Bar had 3 Absolut flavored vodkas at the beginning of the week, and when they ran out, they did not restock. Hotel Class: Upscale. The ala cartes had limited menus due to COVID, and the menus did not change. Royalton Punta Cana Resort & Casino: Diamond Club = Worth It! such as early check-in and late check-out which was not available. Yes, guests often enjoy the ocean view available here. Your comments have been shared with the departments in charge for reinforcement.We apologize for any inconvenience you may have had during your stay at the hotel. Absolut is not top shelf and we couldn't even get Absolut, so at that point, we were switched to Smirnoff or Skyy which are certainly not top shelf. During Jan 6- Jan 10 – seemed that resorts was almost at full capacity due to influx of local customers – there would be a line to get to the buffet at breakfast and lunch. The whole place was awesome!! Royalton Punta Cana Resort & Casino: Diamond Club Let Down - See 13,244 traveler reviews, 12,172 candid photos, and great deals for Royalton Punta Cana Resort & Casino at Tripadvisor. Can you do diamond club with kids or is it adults only? Are there opportunities to exercise at Royalton Punta Cana Resort & Casino? The most amazing part of our. Veey exelente Resort I have been at Royalton Punta cana resort 8 times I likd very much In the people working at Royalton very good Always ready to serve all the guests Maria from Diamond bar at the beach Martirez from Buffet Restaurant Jose Miguel from Royalton Punta Cana service guests Jennifer from Royalton Punta Cana service guests Luz from Royalton Punta Cana Diamond club Also Rosa from … The food, room, service and everything was great. We got married here in December 2019 and it was a dream wedding! Dear rodolfocO2757OA,Receive a warm regard from Paradise!We are honored for you having chosen our resort at Punta Cana and we are delighted to read that you spent a most wonderful holiday.Thank you very much for taking the time to review our property. The celebrated hotel chain is pleased to offer guests a truly luxurious experience with Diamond Club. Pizza was better cooked than the Italian Grazzie restaurant, also I heard that risotto was not good either. We are sure it will make him very happy!We are delighted to read that you spent a most wonderful anniversary in our property and that our facilities and services offered to you by our staff were to your fullest satisfaction.We are looking forward to the pleasure of welcoming you again in our Hotel and assure you that you will enjoy superior services and facilities on your next visit.Warm regards from paradise.Sincerely,Royalton Punta Cana Team. There were no slippers in the rooms, no discounted spa treatments and beauty services and no nightly turndown service. We have taken all your comments and have sent them to the general department for a solution as soon as possible to your next visit.Whilst an apology will not change the outcome of your experience it is our sincerest hope that you will grant us the opportunity of serving you to an experience which will surpass your last. For specific inquiries, we recommend calling ahead to confirm. Review tags are currently only available for English language reviews. It was our first experience in the Dominican Republic and the Royalton was highly recommended. Please see our partners for more details. We were very disappointed in the food quality and choices and for that reason, we will never return to any Royalton Resort again. Diamond Club guests can have their butler make reservations, and get top-shelf liquor at the bars. Royalton Bavaro is a sprawling luxury all-inclusive resort in Punta Cana, on one of the finest beaches in the Dominican Republic. Diamond Club™ Royalton Luxury Resorts offers guests an exclusive vacation experience with an upgrade to Diamond Club™. We loved all the snacks, coffees and cakes available at Scoops. This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC. There was not an option to be able to eat at sit-down place close to the beach. A la Carte restaurants (Under The Sea) seemed like they had appetizers pre-cooked for the night – which is ok if you order a salad > but eating cold fried calamari was pretty bad. Royalton Diamond Club in my opinion was definitely worth it especially when we walked into one of the restaurant straight to front and was seated in 3 minutes while people were standing in line (thanks to our butler). Apparently, they offer specials to locals on the weekends. Whilst an apology will not change the outcome of your experience it is our sincerest hope that you will grant us the opportunity of serving you to an experience which will surpass your last. Dear jaxsonk2021, Thank you for giving us the opportunity to host you and for such a kind review. 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I’ve attached some photos of the steaks, creme brulee, room service menu, tv issues and "top shelf" liquor for Diamond Club guests. Ask BittyTvls about Royalton Punta Cana Resort & Casino, Ask WFOdell about Royalton Punta Cana Resort & Casino, Ask Karen B about Royalton Punta Cana Resort & Casino, Ask rodolfocO2757OA about Royalton Punta Cana Resort & Casino, Ask Juanfg24 about Royalton Punta Cana Resort & Casino, Ask thelovemovement about Royalton Punta Cana Resort & Casino, Hotels near Royalton Punta Cana Resort & Casino, Royalton Punta Cana Resort & Casino Rooms, Luxury Bahia Principe Hotels in Dominican Republic, Grand Bahia Principe Hotels in Dominican Republic, Be Live Experience Hotels in Dominican Republic, RIU Hotels & Resorts in Dominican Republic, InterContinental (IHG) Hotels in Dominican Republic, Iberostar Hotels & Resorts in Dominican Republic, Adults Only and Adult Friendly Resorts Punta Cana, Hotels near Spa - Luxury Bahia Principe Esmeralda, We compared the lowest prices from 15 websites, We compared the lowest prices from 13 websites, Catalonia Punta Cana Golf & Casino Resort, We compared the lowest prices from 14 websites, The Grand Reserve At Paradisus By Melia Palma Real, We compared the lowest prices from 11 websites. Royalton Bavaro in Punta Cana was a wonderful experience. Some toilets especially the once located close to the main pool would be clogged some of the time. Scoops coffee bar had limited hours closing at 4pm daily and the pastries that they had there were the same stale pastries being served at the breakfast buffet. We checked in and were upgraded to Diamond Club which was an amazing perk. Brazil at the infinity pool is the best!! The team fumigated our room promptly and moved us into another room which was beautiful and overlooked the diamond club beach. We love to read when our guests leave the hotel with good expectations so they can recommend it and visit it once more. Review of Royalton Punta Cana Resort & Casino Reviewed September 17, 2015 Alberto was our "butler" in the Diamond Club, and he took care of us on our honeymoon trip! Dear Karen B ,Receive a warm regard from Paradise!We are honored for you having chosen our resort at Punta Cana and we are delighted to read that you spent a most wonderful holiday.We work hard to treat our guest’s will! Thank you for highlighting that everyone is incredibly kind and happy to help you. We were planning to return to celebrate our anniversary this year, but have had to cancel due to flight restrictions - we hope to return soon. The only liquor that was available in our room was mini cans of beer – Coors Light or Heineken – you had to request through your butler if you wanted more beer. . Royalton Punta Cana Resort & Casino: Diamond Club is a disappointment - See 13,431 traveller reviews, 12,435 candid photos, and great deals for Royalton Punta Cana … Choices for entrees were: chicken fingers, chicken salad wrap, vegan wrap, burger, spaghetti. It brings us great pleasure to hear that we went beyond your expectations to ensure that you had a flawless stay. Our butler made our dinner reservations each night. Number 0 Persons 0 Rooms Occupation is incorrect ... Diamond Club Luxury Room Ocean View One King bed or two queen beds. Your butler will provide mini cans of Coors Light and Heineken if requested, a couple cans at a time, so you have to request it daily. Taxes and fees that are shown are estimates only. The buffet was the quality of a Golden Corral and the food in the ala carte restaurants was not much better. The property is beautiful with several amazing pools, and a gorgeous beach. Cordially, Royalton Punta Cana Team. We had dinner at Scores Sports Bar one night – quesadillas which were good, but they didn’t have sour cream or salsa to go with them. Lots and Lots of fun!!!! Does Royalton Punta Cana Resort & Casino have any great views? It has been a lot going on especially, with this pandemic. The Royal Spa pillow menu was never mentioned to us, the hydrotherapy for 1 hour per day was never mentioned to us. 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